About Me
Hi, I'm William Torrent. I'm a career changer
transitioning from the nail industry into IT support.
After earning my CompTIA A+ certification, I'm now building hands-on
skills with help desk tools, troubleshooting, and documenting
everything I learn along the way.
What I'm Working On
-
Building practical help desk labs (Spiceworks, AnyDesk, remote
support)
- Documenting my learning journey on this blog
- Preparing for Security+ certification
- Actively seeking entry-level IT support positions
Skills & Tools
- Windows 10, 11 support and troubleshooting
- Help desk ticketing systems (Spiceworks)
- Remote desktop support (AnyDesk)
- Microsoft Office 365, Defender, Zoom
- Command line tools in Windows and Unix-like systems
- Basic networking (TCP/IP, DNS, DHCP)
Get in Touch
Email:
[email protected]
LinkedIn:
Quoc Quyen (William) To
Facebook:
William Torrent