CompTIA A+ Certified | Field Support Technician | IT Support Specialist
Hands-on labs and projects documenting my growth in IT infrastructure, support, and security.
Mastering the "Physical Layer" through hands-on Cat6 cable termination and TIA/EIA-568B wiring standards. I apply the manual precision and attention to detail from my professional service background to ensure clean, reliable physical installations and equipment mounting.
Designing and simulating residential and small business network architectures. This project focuses on configuring IP systems (TCP/IP, DNS, DHCP) and mapping data flow to ensure both logical connectivity and physical security.
Developing a strong defensive foundation through active labs on TryHackMe and professional coursework via the Cisco Networking Academy. These projects focus on understanding system vulnerabilities, hardening endpoints, and documenting security protocols.
Managing a professional support environment using Spiceworks to track hardware and software issues. I document every troubleshooting step—from initial ticket creation to resolution—in my public troubleshooting log to maintain a disciplined, "NOC-level" workflow.