CompTIA A+ Certified | IT Support Specialist
Hands-on labs and projects I've built to develop practical IT support skills.
Set up and managed a cloud-based ticketing system. Created sample tickets across hardware, software, and network categories. Practiced the full support workflow from ticket creation to resolution.
Configured remote support environment for troubleshooting. Practiced connecting to remote machines, diagnosing issues, and providing technical support from a distance.
Hands-on experience with user account management, network troubleshooting, Task Manager optimization, and common Windows fixes. Documented step-by-step solutions for recurring issues.
Practiced essential troubleshooting commands: ipconfig, ping, nslookup, tracert, tasklist. Created reference guides for network diagnostics and system troubleshooting.